When you purchase a product with Route Package Protection, you will receive an email with your Route Order ID and a link to report an issue.

To file a claim, click below.

Have questions about Route's policies? Read more by clicking below.

To report an issue from your email, follow the steps below:

Open your email from Route.
In the email, copy your Route Order ID and then click Resolve an Issue.

In the form, your email address and order number will pre-populate.
Choose the issue with your order (lost, stolen, or damaged).
Add a description
Click Submit.

Note: Please allow Route 2-3 business day to process your claim. If you have any questions or concerns regarding your order please contact us.
Email: info@novamhoney.com